Term and Conditions

Welcome to Medium Plushies Store! These Terms and Conditions (“Terms”) govern your use of our website (saleplushies.com) and your purchases of our cuddly companions. By accessing our site or making a purchase, you agree to these Terms. Please read them carefully.

1. General Terms

1.1 About Us

Medium Plushies Store is operated from 4743 Hemlock Lane, Harlingen, TX 78550 USA. We specialize in delivering high-quality, huggable plushies in various sizes (Big, Medium, Small) along with plushie accessories and sets.

1.2 Eligibility

To use our website or make purchases, you must:

• Be at least 18 years old or have parental consent
• Reside in a region we ship to (currently excluding some Asian countries and remote regions)
• Have a valid payment method we accept (Visa, MasterCard, JCB, or PayPal)

1.3 Website Use

You agree to:

• Use our site only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not use our site to distribute malware or spam
• Not copy or reproduce any content without permission

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However:

• Colors may vary slightly due to monitor settings
• Sizes are approximate
• Accessories shown with plushies may be sold separately unless part of a set

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we’ll notify you and either:

• Offer a similar alternative, or
• Refund the unavailable item(s)

2.3 Personal Use Only

Our plushies and accessories are designed for personal use and enjoyment. Commercial use requires prior written permission.

3. Orders and Payments

3.1 Placing an Order

When you place an order, you:

• Agree to pay the full amount including shipping and taxes
• Confirm all information provided is accurate
• Receive an order confirmation email (please check your spam folder)

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices but will honor the price at the time of your order.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Note: Your payment method will be charged when we process your order (within 1-2 business days).

3.4 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a shipping confirmation with tracking information when your plushies are on their way!

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95): via DHL or FedEx (10-15 days after shipping)
• Free Shipping: via EMS for orders over $50 (15-25 days after shipping)

Note: Delivery times may extend during peak seasons. We currently cannot ship to some Asian countries and remote regions.

4.2 International Orders

For customers outside the U.S.:

• You’re responsible for any customs fees or import taxes
• Delivery times may vary based on customs processing
• Please ensure your shipping address is complete and accurate

4.3 Delivery Issues

If your package is lost or significantly delayed (beyond the estimated timeframe), contact us at [email protected] with your order number. We’ll work with the carrier to resolve the issue.

5. Returns and Exchanges

5.1 Our Return Policy

We accept returns within 15 days of delivery if:

• The item is unused and in original condition
• Original packaging and tags are intact
• You provide proof of purchase

Important: For hygiene reasons, Plushie Accessories marked as personal use cannot be returned unless defective.

5.2 Return Process

To return an item:

1. Email [email protected] with your order number and reason for return
2. Wait for our approval (within 2 business days)
3. Package the item carefully in its original packaging
4. Ship to: Medium Plushies Store Returns, 4743 Hemlock Lane, Harlingen, TX 78550 USA

5.3 Refunds

Once we receive and inspect your return:

• Processing takes 3-5 business days
• Refunds go to your original payment method
• Original shipping costs are non-refundable

5.4 Exchanges

For exchanges:

• You’re responsible for new shipping costs unless the exchange is due to our error
• Contact us first to ensure the replacement item is available

5.5 Damaged or Wrong Items

If your plushie arrives damaged or incorrect:

• Email us within 48 hours with photos
• We’ll send a replacement (for damaged items) or correct the order
• We cover return shipping if we sent the wrong item

6. Intellectual Property

6.1 Our Content

All website content (images, text, designs) is owned by Medium Plushies Store and protected by copyright laws. You may not:

• Reproduce, distribute, or modify our content without permission
• Use our product images for commercial purposes
• Reverse engineer or copy our product designs

6.2 Your Content

If you submit reviews, photos, or other content:

• You grant us permission to use it for promotional purposes
• You confirm you have rights to the content
• We may remove inappropriate content at our discretion

7. Liability and Disputes

7.1 Our Liability

Medium Plushies Store is not liable for:

• Indirect, incidental, or consequential damages
• Issues beyond our control (natural disasters, strikes, etc.)
• Improper care or use of our products

Our maximum liability is limited to the purchase price of the product in question.

7.2 Dispute Resolution

If any disputes arise:

1. Contact us first at [email protected] – we’ll try to resolve it amicably
2. If unresolved, disputes will be settled in courts in Harlingen, Texas

8. Privacy and Data Protection

Your privacy matters! See our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to These Terms

We may update these Terms occasionally. The latest version will always be posted here with the effective date. Continued use of our site means you accept the updated Terms.

10. Contact Us

For questions about these Terms or our plushies:

Email: [email protected]
Address: 4743 Hemlock Lane, Harlingen, TX 78550 USA

Last updated: [Insert Date]